How a leading global e-commerce marketplace leveraged TerraPay to simplify its cross-border pay-out capabilities

Case Study

Overview

In this case study, we focus on how our client, a leading global e-commerce marketplace, sought to enhance their pay-out capabilities for its customers, particularly in the ASEAN countries.

With an aim to provide a cost-effective and efficient solution for cross-border fund transfers to bank accounts and mobile wallets, the e-commerce marketplace giant partnered with TerraPay.

Problem statement

Expensive pay-outs

Lack of visibility and monitoring

Complex and time-consuming payment processes

Koert Grasveld

VP – Payments

We have adopted a proactive strategy of constant engagement with our partner…Our focus has been to assist our client in achieving success by listening to their challenges and seeking their feedback on consistently improving our services.

Our approach

We collaborate to innovate. Our approach to driving success and addressing our client’s challenges was rooted in meaningful collaboration, trust and communication, backed by a strong payments infrastructure and unmatched compliance capabilities, resulting in:

99 %

success rate

90 %

transactions delivered in <15 minutes

115 k +

unique receivers, with coverage of all the leading banks in the region

With customised global payment solutions, we empowered our client to bring down the existing barriers of slow, opaque, expensive, and inefficient payments while pushing the boundaries of borderless growth.

Download the case study to learn more about our partnership.

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