The Global Interoperability Gap
and the Opportunity It Creates
99%
84%
From payroll to purchases, rent to royalties, wallets have become the default way billions of consumers, SMEs, freelancers, and workers pay and get paid. But this seamless experience stops when money needs to cross borders.
The result? A glaring gap between user expectations and industry capabilities.
To understand the full scale of the problem and what it will take to close it, TerraPay partnered with The Editorial Institute to survey 1,220 consumers and SMEs across 10 markets. The finding is clear and consistent: The wallet economy is global. Cross-border payments need to catch up.
What's Inside the Report
- The true cost of wallet fragmentation across global markets
- Why interoperability has become the next frontier for digital payments
- How consumers, freelancers, gig workers, and SMEs are adapting when systems fail
- The growing economic opportunity created by seamless wallet-to-wallet connectivity
- What payment providers, fintechs, and financial institutions should do next
Get the Full Report
About the Research
About the Research
This report is based on primary research conducted by TerraPay in partnership with The Editorial Institute. The study surveyed 1,220 consumers and SMEs across the United States, United Kingdom, Saudi Arabia, Philippines, Bangladesh, Kenya, Colombia, Tanzania, Uganda, and Senegal. The objective was not to produce a market-by-market census, but to identify whether common interoperability challenges persist across diverse economies. The consistency of findings across all ten markets forms the core insight of this research.
All statistics are derived from TerraPay primary research unless otherwise stated. Remittance data source: World Bank (2025, 2026).